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Phone scam targeting Austin utility customers, officials warn

September 26, 2018 - 7:37 am

AUSTIN (KJCE) -- City of Austin officials are warning of a phone scam targeting utility customers.

The city says it has received multiple reports of customers receiving a voice message from someone claiming to be with the utilities. Customers were advised that their services were about to be cut off, unless payment was made with a pre-paid credit card within 45 minutes, and to call them back at 512-862-4052 and ask for Ana Garcia at extension 4520.

City officials say they don't believe any customers have fallen for the scam, but have these tips for utility customers:

  • City utility staff will not call a customer with a cut-off deadline;
  • City utility staff will never ask for credit card or wire transfer information over the phone;
  • Austin Utilities will never ask for payment via cash or gift cards.

Customers can mail in their payment, pay in person at walk-in service centers, or make payments online. If you receive a phone call threatening to interrupt service, demand immediate payment, or request credit card or bank account information, hang up and dial 3-1-1 or 512-974-2000 and report the incident immediately.

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